Important Suremail Closure Notice

Suremail email services are being closed. Existing customers must move to a new mailbox provider.

Important: Existing Suremail mailboxes will remain available for a limited transition period only. Customers should create a new email address and begin moving their accounts immediately.

What is happening?

After a very long run, we are finally saying goodbye to suremail.com.au.

The mailboxes currently operating under suremail.com.au will no longer be available after the transition period. Due to changes in domain registration requirements and the ongoing cost of maintaining the domain name and mail servers, Suremail will no longer continue operating this email service.

The servers currently running Suremail are due to lapse in August and will not be renewed.

What this means for customers

Customers using a Suremail email address will need to move to a new email provider of their choice.

This may be a free email provider, your internet service provider, a business email provider, or another email hosting company.

Please do not wait until the final few days. Some online accounts may require email confirmation before you can change your address, and some services may send security codes to your existing Suremail mailbox.

Recommended new email providers

You may choose any provider you prefer. Common options include:

Suremail does not require customers to move to any specific provider.

Step-by-step migration guide

Step 1: Create a new email address

First, create a new mailbox with your chosen provider. For example:

Once your new mailbox has been created, test that you can send and receive email from it.

Step 2: Request forwarding from Suremail

To assist with the transition, Suremail can provide temporary forwarding from your existing Suremail address to your new email address.

For example:

oldaddress@suremail.com.au → newaddress@gmail.com

To request forwarding, please contact us with the following details:

Important note about forwarding: Forwarding is intended as a temporary transition service only. You should still update your email address directly with your contacts, banks, government services, subscriptions, and online accounts.

Step 3: Tell your contacts

Notify your important contacts that your email address has changed.

This may include:

You may use the message below:

Please note that my email address has changed.
My new email address is: [your new email address]
Please update your records.

Step 4: Update your online accounts

Many services use your email address for login, password recovery, invoices, receipts, and security alerts. Please log in to your important accounts and update your email address from your Suremail address to your new address.

Important accounts to check include:

This step is very important. Once your Suremail mailbox is no longer accessible, you may not be able to receive password reset emails, security codes, or account verification emails sent to that address.

Step 5: Save or move your existing emails

Before the Suremail mailbox is closed, please save any emails that you need to keep.

Depending on your email program, you may be able to:

If you have important business, tax, legal, or personal records in your Suremail mailbox, please make sure they are backed up before the closure date.

Step 6: Update your devices

Once your new mailbox is ready, update your devices and email programs.

Please check:

Please remove or disable the old Suremail account only after you have saved anything you need.

What will stop working?

After the Suremail service closes, the following may no longer work:

Migration checklist

  • Create a new email address
  • Test the new mailbox
  • Request Suremail forwarding
  • Notify your contacts
  • Update banking and government accounts
  • Update online shopping and subscription accounts
  • Update your phone and computer email settings
  • Save or copy important old emails
  • Stop using your Suremail address for new registrations
  • Confirm that important emails are arriving at your new address

What Suremail can help with

We can assist with:

We cannot choose a new provider for you, manage your third-party accounts, or guarantee access to old emails after the shutdown date.

Request forwarding

To request forwarding from your Suremail address to your new email address, please contact us with:

  • Your current Suremail email address
  • Your new email address
  • A clear request to enable forwarding

Example:

Current Suremail address: john@suremail.com.au
New email address: johnsmith@gmail.com
Request: Please enable forwarding from my Suremail address to my new email address.

Email forwarding request

Final reminder

We understand that changing email addresses can be inconvenient, especially for customers who have used Suremail for many years. We will do what we reasonably can to make the transition easier.

However, all users must move to a new mailbox before the shutdown date.

Please begin the process as soon as possible.

Thank you for your support over the years.

Suremail
suremail.com.au

This notice relates only to the closure of Suremail email services. Customers are responsible for selecting their own new email provider and updating their own third-party accounts.